Tenvalora Hotel Casino values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, or facilities.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details, identification documents, payment information, and preferences provided during booking or check-in.
- Technical Information: IP addresses, browser type, device details, and website usage data collected automatically when you visit our website.
- Gaming Information: Data related to your participation in our casino activities, including game preferences and transactions.
2. How We Use Your Information
Your data may be used for the following purposes:
- To manage bookings and provide hotel and casino services.
- To process payments securely.
- To improve user experience on our website and facilities.
- For marketing purposes, including sending promotions and offers (if you opt-in).
- To comply with legal and regulatory requirements.
3. Information Sharing and Disclosure
We do not sell your personal information. However, your data may be shared with:
- Service Providers: Third parties who assist in delivering our services, such as payment processors and IT support.
- Legal Authorities: When required by law or to protect our rights and interests.
- Affiliates and Partners: For promotional activities or service enhancements.
4. Data Security
We implement robust security measures to safeguard your data from unauthorized access, alteration, or disclosure. Despite these measures, no system can be completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access your personal data and request corrections.
- Opt-out of marketing communications.
- Request the deletion of your personal information, subject to legal and regulatory retention requirements.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated through our website with an updated effective date.